dixon emerald associates

our governance

In relation to our operation of client accounts, service charge funds are paid into an interest-bearing bank account, in the name of your development, and held by way of a statutory trust.  The account balance accumulates interest and the interest will be reflected in the annual accounts for your development. 

 

All client accounts are totally independent of the trading accounts of Dixon Emerald Associates Ltd and any money paid into the account can only be spent on your development.

 

We operate an internal complaints procedure and a copy is available on request.

 

We are also members of the Property Redress Scheme.

We are registered with the Office of the Information Commissioner and we operate a data protection and privacy policy, copies of which are available on request.

Caroline Smith, our founder, is a qualified member of The Institute of Residential Property Management (MIRPM) and a qualified Associate of the Royal Institution of Chartered Surveyors (AssocRICS).

Contact us

We pride ourselves on being friendly, approachable and dependable. If you would like a no-obligation discussion, please get in touch with us on 0203 538 5778.

You can also email us at info@dixonemerald.com or use our contact form.

Feedback from clients

"Tackled our problems with gusto and efficiency!"

 

"Whatever did we do without you?"

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